Searching for an auto shipping company online can be confusing and overwhelming. With our experience we know some factors are more important than others in making the best decision in choosing an auto transport company. This article will help you sort through the extensive list of companies, range of services and prices available.
Reputation Matters in Auto Transport
Word of mouth is sometimes the best advice you can get. Ask people you know that have shipped vehicles in the past about their experiences. Some companies provide a great shipping experience while others leave their customers with a bad taste in their mouth when it comes to auto shipping.
At Guardian Auto Transport, we are customer experience focused. We have a thorough vetting process and have vetted over 25,000 carriers. In the end, we only work with a small percentage of the highest rated carriers.
At Guardian Auto Transport, we keep our drivers to the highest quality and insurance standards. We assign dedicated shipping professionals to each order to ensure a positive shipping experience. That’s why large dealerships, and relocation companies prefer to work with Guardian, we take the time to understand your needs and get the job done right.
Before choosing to blindly request several quotes for auto transport, narrow your list down to companies that have great reviews. Typically, customers that have either an awesome experience or terrible experience are the most likely to leave reviews.
Most customers that have a good experience do not leave reviews.
Reviews are never 100% representative of the company’s overall performance.
Reviews of customers may give you an indication as to how a company will treat you as a customer. However, customer reviews of an auto shipping company will give you as a customer an idea of the company’s response times, conflict resolution, and customer service an auto shipping company will provide.
Check reputable review sites for the most accurate account of a company’s experience.
Guardian Auto Transport reviews are listed on several reputable sites. Here is a list of review sites that are widely referred to in auto transport (link to Guardian review profiles) :
- Google Business Reviews
- Better Business Bureau
Once you have narrowed your auto transport company search down to a few companies, request quotes from them via phone or on their site.
Here are a few things to remember about receiving quotes:
- Quoted prices are not final. Market prices tend to fluctuate, so you will receive a range of prices. A quote is only an estimate based on the vehicle and location information you provide to a company. While it is not the norm, additional factors may influence pricing when you book an order.
- Beware of the lowest quote! If it seems too good to be true, it probably is. The Auto transport industry is competitive. So, all auto transport companies are looking to get your business. Some companies may quote you a great low rate, and then change the transport rate after you have placed an order.
- Make sure you are clear on the terms and conditions of a company before you place an order. Cancellation fees, non-refundable booking fees, and rate adjustments are a few of the ways companies can trap you into sticking with their service. Try to avoid companies that charge a fee upfront when placing an order, those fees tend to be non-refundable.
Make your decision on auto transport!
After you evaluate all these factors, it’s time to choose your auto transport company!
auto transport company review, getting feedback from people you know, judging the customer service experience for yourself, and getting quotes it’s time to choose an auto transport company!
Don’t be afraid to ask if companies are able to meet or beat prices. Also, make sure to let your shipping agent know if your shipment requires specials accommodations, so they can be prepared for your order.